:root{
  --bg:#0b0f14;--surface:#111820;--surface-2:#151f28;--surface-3:#0f161d;
  --ink:#e8eef5;--muted:#93a4b7;--line:rgba(255,255,255,.08);
  --primary:#56f2c2;--secondary:#2dd4bf;--primary-ink:#06251d;
  --danger:#ff6b6b;--warning:#f8c15c;--success:#56f2c2;--info:#7ab7ff;
  --shadow:0 24px 70px rgba(0,0,0,.28);--radius:18px;--radius-sm:13px;
  --input:#0e151c;--topbar:rgba(11,15,20,.88);--hero-glow:rgba(86,242,194,.12);
}
html[data-theme="light"]{
  --bg:#f4f8f7;--surface:#ffffff;--surface-2:#f7fbfa;--surface-3:#eef5f3;
  --ink:#10201c;--muted:#64766f;--line:rgba(10,49,39,.11);
  --primary:#20c997;--secondary:#0fae9d;--primary-ink:#05231c;
  --danger:#d84b4b;--warning:#c68a1c;--success:#178f6f;--info:#2878c8;
  --shadow:0 24px 70px rgba(16,32,28,.10);--input:#ffffff;--topbar:rgba(244,248,247,.9);--hero-glow:rgba(32,201,151,.14);
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Arial,sans-serif;color:var(--ink);background:var(--bg);line-height:1.55;transition:background .18s ease,color .18s ease}a{color:inherit;text-decoration:none}.wrap{width:min(1240px,calc(100% - 36px));margin:auto}
.topbar{position:sticky;top:0;z-index:50;background:var(--topbar);backdrop-filter:blur(18px);border-bottom:1px solid var(--line)}.nav{min-height:74px;display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:26px}.brand{display:flex;align-items:center;gap:11px;min-width:max-content}.brand-mark{width:43px;height:43px;border:1px solid var(--line);background:var(--surface);border-radius:13px;display:grid;place-items:center;overflow:hidden;box-shadow:inset 0 0 0 1px rgba(86,242,194,.04)}.brand-mark img{width:38px;height:38px;object-fit:contain}.brand-copy{display:flex;flex-direction:column;line-height:1.05}.brand-copy b{font-size:16px;letter-spacing:.02em}.brand-copy small{font-size:9px;letter-spacing:.18em;color:var(--primary);font-weight:850;margin-top:5px}.main-nav{display:flex;justify-content:center;align-items:center;gap:24px;font-size:13px;font-weight:760}.main-nav a{color:var(--muted);transition:.16s}.main-nav a:hover{color:var(--primary)}.header-actions{display:flex;align-items:center;gap:7px}.icon-btn{width:38px;height:38px;border-radius:12px;border:1px solid var(--line);background:var(--surface);display:grid;place-items:center;cursor:pointer;transition:.16s;color:var(--muted);padding:0}.icon-btn:hover{transform:translateY(-1px);border-color:rgba(86,242,194,.28);color:var(--primary);box-shadow:0 10px 24px rgba(0,0,0,.16)}.icon-btn svg{width:18px;height:18px;fill:currentColor}.icon-btn.whatsapp{color:var(--primary)}.theme-toggle .sun-icon{display:none}html[data-theme="light"] .theme-toggle .sun-icon{display:block}html[data-theme="light"] .theme-toggle .moon-icon{display:none}
.hero{padding:82px 0 72px;background:radial-gradient(circle at 80% 10%,var(--hero-glow),transparent 31%),linear-gradient(145deg,var(--bg) 0%,var(--surface-3) 100%);border-bottom:1px solid var(--line)}.hero-grid{display:grid;grid-template-columns:1.18fr .82fr;gap:58px;align-items:center}.eyebrow{display:inline-flex;align-items:center;gap:8px;text-transform:uppercase;letter-spacing:.14em;font-size:11px;font-weight:850;color:var(--primary);margin-bottom:12px}.eyebrow:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--primary);box-shadow:0 0 0 5px rgba(86,242,194,.08)}.hero h1,.section h2,.ticket-title,.admin-top h1{margin:0;letter-spacing:-.045em;line-height:1.03}.hero h1{font-size:clamp(46px,6vw,74px)}.lead{font-size:19px;color:var(--muted);max-width:720px;margin:24px 0 30px}.hero-actions{display:flex;gap:12px;flex-wrap:wrap}.btn{border:1px solid transparent;border-radius:12px;padding:12px 17px;font-weight:800;font-size:13px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;transition:.16s ease}.btn:hover{transform:translateY(-1px)}.btn.primary{background:var(--primary);color:var(--primary-ink);box-shadow:0 12px 28px rgba(45,212,191,.12)}.btn.primary:hover{filter:brightness(1.03)}.btn.ghost{background:var(--surface);border-color:var(--line);color:var(--ink)}.btn.ghost:hover{border-color:rgba(86,242,194,.26);color:var(--primary)}.btn.small{padding:9px 12px}.btn.wide{width:100%}
.support-card{background:linear-gradient(160deg,var(--surface-2),var(--surface));color:var(--ink);padding:30px;border-radius:24px;border:1px solid var(--line);box-shadow:var(--shadow);min-height:300px;display:flex;flex-direction:column;justify-content:center;position:relative;overflow:hidden}.support-card:before{content:"";position:absolute;inset:0;background:linear-gradient(120deg,transparent 0%,rgba(86,242,194,.04) 45%,transparent 70%);pointer-events:none}.support-card:after{content:"";width:180px;height:180px;border-radius:50%;background:rgba(86,242,194,.07);border:1px solid rgba(86,242,194,.13);position:absolute;right:-42px;top:-60px}.support-card span{color:var(--muted)}.support-card>strong{font-size:31px;margin:6px 0 38px}.support-stat{border-top:1px solid var(--line);padding-top:20px;display:flex;flex-direction:column;gap:8px}.support-stat b{font-size:14px}.pulse-dot,.status-pulse{width:9px;height:9px;border-radius:50%;background:var(--primary);box-shadow:0 0 0 7px rgba(86,242,194,.08)}.pulse-dot{margin-bottom:18px;animation:pulse 1.8s infinite}@keyframes pulse{0%,100%{box-shadow:0 0 0 6px rgba(86,242,194,.07)}50%{box-shadow:0 0 0 12px rgba(86,242,194,.015)}}
.section{padding:76px 0}.section.alt{background:var(--surface-3);border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.two-col{display:grid;grid-template-columns:.72fr 1.28fr;gap:64px;align-items:start}.two-col.reverse{grid-template-columns:1.05fr .95fr;align-items:center}.section-copy{position:sticky;top:110px}.section h2{font-size:clamp(34px,4.2vw,50px);margin-bottom:18px}.section-copy p{color:var(--muted);font-size:16px}.mini-cards{display:flex;gap:10px;margin-top:28px}.mini-cards div{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:13px 12px;min-width:92px}.mini-cards b{display:block;color:var(--primary);font-size:20px}.mini-cards span{font-size:11px;color:var(--muted)}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.form-card{padding:28px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}label{display:flex;flex-direction:column;gap:7px;font-size:12px;font-weight:800;margin-bottom:15px;color:var(--muted)}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:11px;background:var(--input);padding:12px 13px;font:inherit;font-size:14px;color:var(--ink);outline:none;transition:.15s}input::placeholder,textarea::placeholder{color:color-mix(in srgb,var(--muted) 72%, transparent)}input:focus,select:focus,textarea:focus{border-color:rgba(86,242,194,.55);box-shadow:0 0 0 4px rgba(86,242,194,.08)}textarea{resize:vertical}.hint{font-size:11px;color:var(--muted);font-weight:500}.track-card h3,.ticket-side h3{font-size:24px;margin:0 0 6px}.track-card p{color:var(--muted);margin:0 0 22px}.success-panel{background:color-mix(in srgb,var(--primary) 9%,var(--surface));border:1px solid rgba(86,242,194,.23);border-radius:18px;padding:22px 24px;display:flex;gap:18px;align-items:center}.success-panel h2{font-size:26px}.success-panel p{margin:6px 0 0;color:var(--muted)}.check{width:46px;height:46px;border-radius:50%;background:var(--primary);color:var(--primary-ink);display:grid;place-items:center;font-weight:900;font-size:24px}.flash-wrap{position:relative}.alert{margin:16px 0 0;padding:13px 16px;border-radius:12px;font-weight:700;font-size:13px}.alert.error{background:rgba(255,107,107,.09);color:var(--danger);border:1px solid rgba(255,107,107,.2)}.alert.success{background:rgba(86,242,194,.08);color:var(--success);border:1px solid rgba(86,242,194,.2)}
.footer{background:#080c10;color:#d8e1e8;padding:42px 0 22px;border-top:1px solid rgba(255,255,255,.07)}html[data-theme="light"] .footer{background:#0d1714}.footer-grid{display:grid;grid-template-columns:1.25fr 1fr .8fr;gap:44px;align-items:center}.footer-brand{display:flex;align-items:center;gap:16px}.footer-logo{width:66px;height:66px;object-fit:contain}.footer strong{font-size:13px}.footer p{color:#8fa39b;margin:8px 0;font-size:13px}.footer a:hover{color:#56f2c2}.tiny{border-top:1px solid rgba(255,255,255,.07);margin-top:26px;padding-top:18px;font-size:11px;color:#708078}.mint-dot{color:#56f2c2;margin-left:5px}
.login-section{min-height:74vh;display:grid;place-items:center;background:radial-gradient(circle at 20% 30%,var(--hero-glow),transparent 28%)}.login-shell{display:grid;grid-template-columns:1.02fr .98fr;gap:54px;align-items:center;max-width:980px}.login-intro{padding:22px 0}.login-logo-frame{width:116px;height:116px;border-radius:24px;background:var(--surface);border:1px solid var(--line);display:grid;place-items:center;margin-bottom:26px;box-shadow:var(--shadow)}.login-logo-frame img{width:100px;height:100px;object-fit:contain}.login-intro h1{font-size:clamp(42px,5vw,62px);line-height:1.03;letter-spacing:-.045em;margin:0}.login-intro>p{color:var(--muted);font-size:16px;max-width:520px}.login-contact-card{margin-top:28px;padding:18px;border:1px solid var(--line);border-radius:16px;background:var(--surface);display:grid;grid-template-columns:1fr;gap:8px;width:min(390px,100%)}.login-contact-card span{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.12em;font-weight:850}.login-contact-card a{font-size:13px;font-weight:750}.login-contact-card a:hover{color:var(--primary)}.login-card,.installer-card{width:min(500px,100%);margin:auto;padding:30px}.login-card h2{font-size:33px;margin:8px 0 0;letter-spacing:-.035em}.login-card>p,.installer-card p{color:var(--muted);margin:6px 0 24px}.login-card-heading{display:flex;align-items:center;gap:12px;color:var(--primary);font-size:11px;text-transform:uppercase;letter-spacing:.12em;font-weight:850}.login-help{text-align:center;color:var(--muted);font-size:12px;margin-top:16px}.login-help a{color:var(--primary);font-weight:800}.installer-card{width:min(760px,100%)}.installer-card img{width:110px;margin-bottom:18px}hr{border:0;border-top:1px solid var(--line);margin:24px 0}
.admin-section{padding-top:34px}.admin-shell{display:grid;grid-template-columns:220px 1fr;gap:18px;align-items:start}.admin-sidebar{position:sticky;top:94px;padding:15px;min-height:620px;box-shadow:none;background:linear-gradient(180deg,var(--surface),var(--surface-3));display:flex;flex-direction:column}.sidebar-kicker{font-size:10px;letter-spacing:.15em;color:var(--primary);font-weight:900;padding:8px 9px 14px}.side-link{display:flex;align-items:center;gap:10px;padding:10px 11px;border-radius:10px;color:var(--muted);font-size:12px;font-weight:760;margin:2px 0}.side-link span{width:19px;text-align:center;color:inherit}.side-link:hover{color:var(--primary);background:rgba(86,242,194,.05)}.side-link.active{background:var(--primary);color:var(--primary-ink)}.sidebar-divider{height:1px;background:var(--line);margin:12px 4px}.sidebar-user{margin-top:auto;border-top:1px solid var(--line);padding:16px 6px 4px;display:flex;align-items:center;gap:10px}.avatar{width:34px;height:34px;border-radius:10px;background:var(--surface-2);border:1px solid var(--line);display:grid;place-items:center;color:var(--primary);font-weight:900}.sidebar-user div{display:flex;flex-direction:column;min-width:0}.sidebar-user b{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-user small{font-size:10px;color:var(--muted)}.admin-content{min-width:0}.admin-top{display:flex;align-items:end;justify-content:space-between;gap:20px;margin-bottom:22px}.admin-top h1{font-size:clamp(38px,4vw,50px)}.admin-top p{margin:7px 0 0;color:var(--muted);font-size:14px}.stats-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:16px}.stat-card{background:var(--surface);border:1px solid var(--line);border-radius:15px;padding:15px;transition:.15s;min-height:126px}.stat-card:hover{transform:translateY(-2px);border-color:rgba(86,242,194,.24);box-shadow:var(--shadow)}.stat-card span{display:block;font-size:10px;color:var(--muted);font-weight:850;text-transform:uppercase;letter-spacing:.08em}.stat-card strong{display:block;font-size:31px;margin-top:7px}.stat-card i{font-style:normal;font-size:10px;color:var(--primary);font-weight:800}.dashboard-panel{padding:18px;box-shadow:none}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:4px 3px 8px}.panel-heading h2{font-size:24px!important;margin:0}.queue-state{display:inline-flex;gap:9px;align-items:center;font-size:11px;color:var(--muted);font-weight:800}.filterbar{display:grid;grid-template-columns:1fr 190px auto auto;gap:9px;align-items:center;margin:12px 0}.filterbar input,.filterbar select{margin:0}.text-link{color:var(--primary);font-size:12px;font-weight:800;text-align:center}.table-card{background:var(--surface-3);border:1px solid var(--line);border-radius:14px;overflow:hidden}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;font-size:12px}th{text-align:left;background:rgba(255,255,255,.02);color:var(--muted);font-size:9px;text-transform:uppercase;letter-spacing:.08em;padding:12px 13px}td{padding:14px 13px;border-top:1px solid var(--line);vertical-align:middle}td small{display:block;color:var(--muted);margin-top:3px;font-size:10px}.click-row{cursor:pointer}.click-row:hover{background:rgba(86,242,194,.035)}.empty{text-align:center;color:var(--muted);padding:38px}.badge{display:inline-flex;border-radius:999px;padding:5px 8px;font-size:9px;font-weight:850;white-space:nowrap;background:var(--surface-2);color:var(--muted);border:1px solid var(--line)}.badge.urgent{background:rgba(255,107,107,.08);color:var(--danger);border-color:rgba(255,107,107,.15)}.badge.high{background:rgba(248,193,92,.08);color:var(--warning);border-color:rgba(248,193,92,.15)}.badge.normal{background:rgba(122,183,255,.08);color:var(--info);border-color:rgba(122,183,255,.15)}.badge.low{color:var(--muted)}.badge.open{background:rgba(86,242,194,.08);color:var(--success);border-color:rgba(86,242,194,.15)}.badge.in-progress{background:rgba(122,183,255,.08);color:var(--info);border-color:rgba(122,183,255,.15)}.badge.waiting-on-client{background:rgba(248,193,92,.08);color:var(--warning);border-color:rgba(248,193,92,.15)}.badge.resolved{background:rgba(45,212,191,.08);color:var(--secondary);border-color:rgba(45,212,191,.15)}.badge.closed{color:var(--muted)}
.ticket-head{display:flex;justify-content:space-between;gap:20px;align-items:start;margin-bottom:25px}.ticket-title{font-size:clamp(34px,4vw,48px);margin-bottom:8px}.ticket-head p{color:var(--muted);margin:0}.ticket-badges{display:flex;gap:8px;flex-wrap:wrap}.ticket-layout{display:grid;grid-template-columns:1fr 320px;gap:20px;align-items:start}.message{background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:20px;margin-bottom:12px}.message.staff{border-left:3px solid var(--primary);background:linear-gradient(90deg,rgba(86,242,194,.035),var(--surface))}.message-meta{display:flex;justify-content:space-between;gap:16px;margin-bottom:10px}.message-meta span{font-size:11px;color:var(--muted)}.message p{margin:0;white-space:normal;color:color-mix(in srgb,var(--ink) 90%,var(--muted))}.attachment{display:inline-flex;margin-top:15px;padding:8px 10px;border:1px solid var(--line);border-radius:9px;font-size:12px;font-weight:800;color:var(--primary)}.reply-form{padding:20px;margin-top:16px}.ticket-side{padding:20px;position:sticky;top:96px}.ticket-side label{margin-top:15px}.ticket-side dl{margin:17px 0}.ticket-side dt{font-size:9px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-weight:850;margin-top:14px}.ticket-side dd{margin:3px 0 0}.back{display:inline-block;margin-bottom:18px;color:var(--primary);font-weight:800;font-size:12px}
@media(max-width:1040px){.main-nav{gap:14px}.admin-shell{grid-template-columns:190px 1fr}.stats-grid{grid-template-columns:repeat(3,1fr)}.footer-grid{grid-template-columns:1fr 1fr}}
@media(max-width:900px){.nav{grid-template-columns:auto 1fr}.main-nav{display:none}.header-actions{justify-self:end}.hero-grid,.two-col,.two-col.reverse,.ticket-layout,.login-shell{grid-template-columns:1fr}.section-copy{position:static}.stats-grid{grid-template-columns:repeat(2,1fr)}.filterbar{grid-template-columns:1fr 1fr}.filterbar .text-link{grid-column:1/-1}.ticket-side{position:static}.footer-grid{grid-template-columns:1fr}.hero{padding-top:58px}.admin-shell{grid-template-columns:1fr}.admin-sidebar{position:static;min-height:0;display:grid;grid-template-columns:repeat(3,1fr);gap:4px}.sidebar-kicker,.sidebar-user,.sidebar-divider{grid-column:1/-1}.sidebar-user{margin-top:8px}.login-intro{text-align:center}.login-logo-frame,.login-contact-card{margin-left:auto;margin-right:auto}}
@media(max-width:640px){.nav{min-height:64px;gap:10px}.brand-copy{display:none}.header-actions{gap:4px}.icon-btn{width:34px;height:34px;border-radius:10px}.hero h1{font-size:44px}.section{padding:54px 0}.form-grid{grid-template-columns:1fr}.form-card{padding:19px}.stats-grid{grid-template-columns:1fr 1fr}.filterbar{grid-template-columns:1fr}.admin-top{align-items:flex-start;flex-direction:column}.ticket-head{flex-direction:column}.message-meta{flex-direction:column;gap:2px}.admin-sidebar{grid-template-columns:1fr 1fr}.footer-brand{align-items:flex-start}.login-card{padding:22px}}
/* v4 feature extensions */
.muted{color:var(--muted)}.narrow{max-width:850px}.compact-section{padding:34px 0}.user-chip{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:var(--surface);padding:5px 10px 5px 5px;border-radius:12px;font-size:11px}.user-chip span{width:28px;height:28px;border-radius:9px;background:rgba(86,242,194,.12);display:grid;place-items:center;color:var(--primary);font-weight:900}.user-chip b{max-width:90px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.kb-promo{display:flex;gap:12px;align-items:center;margin-top:28px;background:var(--surface);border:1px solid var(--line);padding:15px;border-radius:14px}.kb-promo>span{width:36px;height:36px;border-radius:10px;background:rgba(86,242,194,.09);display:grid;place-items:center;color:var(--primary);font-size:20px}.kb-promo div{display:flex;flex-direction:column;flex:1}.kb-promo small{color:var(--muted);font-size:11px}.kb-promo:hover{border-color:rgba(86,242,194,.26)}
.alert.warning{background:rgba(248,193,92,.08);color:var(--warning);border:1px solid rgba(248,193,92,.2)}.alert a{text-decoration:underline}.block-link{display:block;margin-top:14px}.inline-form{display:inline}.inline-search{display:flex;gap:8px;align-items:center}.inline-search input{min-width:240px}.checkline{display:inline-flex;flex-direction:row;align-items:center;gap:8px;margin:0;color:var(--muted);font-size:12px}.checkline input{width:auto}.switchline{display:flex;flex-direction:row;align-items:center;gap:11px;padding:12px 0;margin:0;border-bottom:1px solid var(--line);color:var(--ink)}.switchline input{width:18px;height:18px;accent-color:var(--primary)}code{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;background:var(--surface-3);padding:3px 6px;border:1px solid var(--line);border-radius:7px;color:var(--primary)}
.client-top{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:24px}.client-top h1{font-size:clamp(38px,5vw,58px);letter-spacing:-.045em;margin:0}.client-top p{margin:8px 0 0}.client-stats{margin-bottom:18px}.dashboard-grid{display:grid;grid-template-columns:1fr 300px;gap:18px;align-items:start}.profile-card{padding:21px;position:sticky;top:96px}.profile-card h3{margin:0 0 18px;font-size:23px}
.sla-pill{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:4px 8px;font-size:9px;font-weight:900;border:1px solid var(--line);background:var(--surface-2);white-space:nowrap}.sla-pill.running{color:var(--primary);border-color:rgba(86,242,194,.18);background:rgba(86,242,194,.06)}.sla-pill.met{color:var(--success);background:rgba(86,242,194,.08);border-color:rgba(86,242,194,.18)}.sla-pill.breached{color:var(--danger);background:rgba(255,107,107,.08);border-color:rgba(255,107,107,.2)}.sla-pill.paused{color:var(--warning);background:rgba(248,193,92,.08);border-color:rgba(248,193,92,.18)}.sla-stack{display:grid;gap:10px;margin:20px 0}.sla-stack>div{border:1px solid var(--line);background:var(--surface-3);border-radius:11px;padding:10px;display:grid;grid-template-columns:1fr auto;gap:4px 10px;align-items:center}.sla-stack span{font-size:10px;color:var(--muted);font-weight:800;text-transform:uppercase;letter-spacing:.05em}.sla-stack small{grid-column:1/-1;color:var(--muted);font-size:10px}
.sidebar-logo{height:68px;display:grid;place-items:center;border-bottom:1px solid var(--line);margin:-15px -15px 12px}.sidebar-logo img{width:58px;height:58px;object-fit:contain}.admin-clock{display:flex;align-items:center;gap:9px;background:var(--surface);border:1px solid var(--line);padding:10px 13px;border-radius:13px}.admin-clock b{font-size:11px}.admin-clock small{display:block;color:var(--muted);font-size:10px}.admin-clock{flex-wrap:wrap}.admin-clock small{width:100%;padding-left:18px;margin-top:-8px}.staff-ticket-layout{grid-template-columns:1fr 340px}.reply-tools{display:flex;gap:14px;align-items:center;justify-content:space-between;margin-bottom:14px}.reply-tools input[type=file]{max-width:320px}.message.internal{border:1px dashed rgba(248,193,92,.35);background:rgba(248,193,92,.045)}.message.internal .message-meta b{color:var(--warning)}.activity-card{margin-top:16px;padding:18px}.activity-card h3{margin:0 0 12px}.activity-row{display:grid;grid-template-columns:95px 140px 1fr;gap:10px;padding:9px 0;border-top:1px solid var(--line);font-size:11px}.activity-row span,.activity-row small{color:var(--muted)}
.split-admin{display:grid;grid-template-columns:1fr 350px;gap:18px;align-items:start}.edit-row td{background:rgba(86,242,194,.02)}.mini-edit{display:grid;grid-template-columns:1.1fr 1.1fr 1fr auto auto;gap:7px;align-items:center}.mini-edit input{padding:8px 9px;font-size:11px}.category-row{display:flex;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid var(--line)}.category-row div{display:flex;flex-direction:column}.category-row small{color:var(--muted);font-size:10px}.category-row>span{color:var(--primary);font-size:11px}.staff-card{padding:18px 4px;border-top:1px solid var(--line)}.staff-card:first-of-type{border-top:0}.staff-main{display:flex;align-items:center;gap:11px;margin-bottom:12px}.staff-main>div:nth-child(2){display:flex;flex-direction:column;gap:2px}.staff-main span,.staff-main small{color:var(--muted);font-size:10px}.avatar.large{width:43px;height:43px;border-radius:13px}.staff-edit{display:grid;grid-template-columns:1fr 1fr 1fr 170px auto auto;gap:7px;align-items:center}.staff-edit input,.staff-edit select{padding:8px;font-size:11px}.password-row{display:flex;gap:8px;margin-top:8px}.password-row input{max-width:220px;padding:8px;font-size:11px}.error-cell{max-width:380px;white-space:normal;color:var(--muted);font-size:10px}.compact-filter{grid-template-columns:180px 180px auto!important;justify-content:start}
.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.settings-card{padding:22px;box-shadow:none}.settings-card.full-span{grid-column:1/-1}.settings-head{display:flex;gap:13px;align-items:flex-start;border-bottom:1px solid var(--line);padding-bottom:15px;margin-bottom:17px}.settings-head>span{width:33px;height:33px;border-radius:10px;background:rgba(86,242,194,.09);color:var(--primary);display:grid;place-items:center;font-size:10px;font-weight:900}.settings-head h2{font-size:22px!important;margin:0}.settings-head p{color:var(--muted);font-size:11px;margin:4px 0 0}.test-row{display:flex;gap:8px;margin-top:15px;border-top:1px solid var(--line);padding-top:15px}.test-row input{margin:0}.logo-lock{display:flex;align-items:center;gap:14px;background:var(--surface-3);border:1px solid var(--line);border-radius:13px;padding:12px;margin:16px 0}.logo-lock img{width:58px;height:58px;object-fit:contain}.logo-lock div{display:flex;flex-direction:column}.logo-lock span{font-size:10px;color:var(--muted)}.sla-policy-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px}.sla-policy{background:var(--surface-3);border:1px solid var(--line);padding:13px;border-radius:13px}.sla-policy label{margin-top:10px;margin-bottom:0}.sla-policy small{display:block;color:var(--muted);font-size:9px;margin-top:10px}
.kb-hero{padding:72px 0 56px;border-bottom:1px solid var(--line);background:radial-gradient(circle at 75% 15%,var(--hero-glow),transparent 30%),var(--surface-3)}.kb-hero h1{font-size:clamp(44px,6vw,70px);letter-spacing:-.05em;margin:0}.kb-hero p{color:var(--muted);max-width:700px}.kb-search{display:flex;gap:8px;max-width:720px;margin-top:24px}.kb-search input{height:48px}.category-chips{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:22px}.chip{border:1px solid var(--line);background:var(--surface);padding:8px 11px;border-radius:999px;color:var(--muted);font-size:11px;font-weight:800}.chip.active,.chip:hover{color:var(--primary);border-color:rgba(86,242,194,.25);background:rgba(86,242,194,.05)}.kb-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.kb-card{padding:22px;box-shadow:none;transition:.16s}.kb-card:hover{transform:translateY(-2px);border-color:rgba(86,242,194,.25);box-shadow:var(--shadow)}.kb-category{font-size:9px;text-transform:uppercase;letter-spacing:.11em;color:var(--primary);font-weight:900}.kb-card h2{font-size:22px!important;line-height:1.15;margin:12px 0 10px}.kb-card p{color:var(--muted);font-size:12px;min-height:56px}.kb-card>div{display:flex;justify-content:space-between;color:var(--muted);font-size:10px;margin-top:20px}.kb-card>div b{color:var(--primary)}.empty-card{grid-column:1/-1;padding:36px;text-align:center}.article-wrap{max-width:900px}.article-card{padding:38px}.article-card h1{font-size:clamp(38px,5vw,56px);letter-spacing:-.045em;line-height:1.05;margin:0}.article-summary{font-size:18px;color:var(--muted);border-bottom:1px solid var(--line);padding-bottom:22px}.article-body{font-size:15px;line-height:1.85;white-space:normal}.article-help{display:flex;align-items:center;justify-content:space-between;gap:20px;border-top:1px solid var(--line);margin-top:30px;padding-top:20px}.article-help div{display:flex;flex-direction:column}.article-help span{color:var(--muted);font-size:11px}.article-editor{max-width:1000px}.article-editor textarea{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;line-height:1.65}
.report-filter{display:flex;align-items:end;gap:10px;padding:14px;margin-bottom:16px;box-shadow:none}.report-filter label{margin:0}.report-filter input{min-width:170px}.duration-stat{font-size:24px!important}.report-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.report-grid .full-span{grid-column:1/-1}.bar-row{display:grid;grid-template-columns:150px 1fr 45px;gap:10px;align-items:center;padding:8px 0}.bar-row>div:first-child{display:flex;justify-content:space-between;gap:8px;font-size:11px}.bar-row>small{text-align:right;color:var(--muted)}.bar-track{height:7px;background:var(--surface-3);border:1px solid var(--line);border-radius:999px;overflow:hidden}.bar-track i{display:block;height:100%;background:var(--primary);border-radius:999px}.category-report-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.report-category{background:var(--surface-3);border:1px solid var(--line);padding:14px;border-radius:12px;display:flex;flex-direction:column}.report-category span{color:var(--muted);font-size:10px}.report-category strong{font-size:28px}.report-category small{color:var(--primary);font-size:9px}.performance-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.performance-card{padding:20px;box-shadow:none}.performance-head{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center}.performance-head h2{font-size:21px!important;margin:0}.performance-head span{color:var(--muted);font-size:10px}.performance-metrics{display:grid;grid-template-columns:repeat(5,1fr);gap:7px;margin:18px 0}.performance-metrics div{background:var(--surface-3);border:1px solid var(--line);padding:10px;border-radius:10px}.performance-metrics span{display:block;color:var(--muted);font-size:8px;text-transform:uppercase;font-weight:900}.performance-metrics strong{font-size:16px}.score-row{margin:10px 0}.score-row>div:first-child{display:flex;justify-content:space-between;font-size:10px;margin-bottom:5px}.score-row span{color:var(--muted)}
@media(max-width:1100px){.dashboard-grid,.split-admin{grid-template-columns:1fr}.profile-card{position:static}.settings-grid{grid-template-columns:1fr}.settings-card.full-span{grid-column:auto}.sla-policy-grid{grid-template-columns:repeat(2,1fr)}.kb-grid{grid-template-columns:repeat(2,1fr)}.performance-grid{grid-template-columns:1fr}.staff-edit{grid-template-columns:repeat(3,1fr)}.mini-edit{grid-template-columns:repeat(3,1fr)}.category-report-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:760px){.client-top{align-items:flex-start;flex-direction:column}.dashboard-grid{grid-template-columns:1fr}.kb-grid{grid-template-columns:1fr}.report-grid{grid-template-columns:1fr}.report-grid .full-span{grid-column:auto}.report-filter{align-items:stretch;flex-direction:column}.report-filter input{min-width:0}.sla-policy-grid{grid-template-columns:1fr}.staff-edit,.mini-edit{grid-template-columns:1fr}.password-row,.test-row,.reply-tools{flex-direction:column;align-items:stretch}.performance-metrics{grid-template-columns:repeat(2,1fr)}.bar-row{grid-template-columns:100px 1fr 38px}.category-report-grid{grid-template-columns:1fr}.article-card{padding:22px}.article-help{align-items:flex-start;flex-direction:column}.compact-filter{grid-template-columns:1fr!important}.admin-clock{display:none}}
/* v5 API-free WhatsApp Click-to-Chat */
.whatsapp-tools{margin-top:14px}.wa-actions{display:grid;gap:8px;margin:12px 0}.btn.whatsapp{background:linear-gradient(135deg,#1da851,#55e781);border-color:rgba(85,231,129,.45);color:#06130a;font-weight:800}.btn.whatsapp:hover{filter:brightness(1.06);transform:translateY(-1px)}.wa-custom{border-top:1px solid var(--line);padding-top:14px;margin-top:14px}.wa-template-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.wa-template-grid textarea{min-height:105px}@media(max-width:760px){.wa-template-grid{grid-template-columns:1fr}}

/* MYinc Help Desk PWA v10 */
.pwa-install-control{color:var(--primary)}
.pwa-install-control[hidden]{display:none!important}
.pwa-install-sheet{position:fixed;inset:0;z-index:9999;background:rgba(0,0,0,.62);backdrop-filter:blur(7px);display:none;align-items:flex-end;justify-content:center;padding:18px}
.pwa-install-sheet.open{display:flex}
.pwa-install-card{width:min(520px,100%);background:var(--surface);color:var(--ink);border:1px solid var(--line);border-radius:22px;padding:22px;box-shadow:var(--shadow);position:relative}
.pwa-install-brand{display:flex;align-items:center;gap:13px;margin-bottom:15px}.pwa-install-brand img{width:54px;height:54px;object-fit:contain;border-radius:13px}.pwa-install-brand strong{display:block;font-size:17px}.pwa-install-brand span{display:block;color:var(--muted);font-size:11px;margin-top:2px}
.pwa-install-card h3{margin:6px 0 8px;font-size:23px}.pwa-install-card p{color:var(--muted);font-size:13px}.pwa-install-steps{display:grid;gap:9px;margin:16px 0}.pwa-install-step{display:grid;grid-template-columns:28px 1fr;gap:10px;align-items:start;padding:10px;border-radius:12px;background:var(--surface-3);border:1px solid var(--line)}.pwa-install-step b{width:25px;height:25px;border-radius:8px;background:rgba(86,242,194,.1);color:var(--primary);display:grid;place-items:center;font-size:11px}.pwa-install-step span{font-size:12px}.pwa-install-close{position:absolute;right:14px;top:14px;width:34px;height:34px;border:1px solid var(--line);background:var(--surface-3);color:var(--muted);border-radius:10px;cursor:pointer}
@media (display-mode:standalone){.pwa-install-control{display:none!important}}
@supports(padding:max(0px)){body{padding-left:env(safe-area-inset-left);padding-right:env(safe-area-inset-right)}.topbar{padding-top:env(safe-area-inset-top)}.footer{padding-bottom:max(22px,env(safe-area-inset-bottom))}}
/* v12.1 Security & compliance */
.narrow{max-width:780px}.secret-box{display:flex;gap:10px;align-items:center;padding:14px;border:1px solid var(--border);border-radius:12px;background:var(--surface-2)}.secret-box code{font-size:1.05rem;letter-spacing:.08em;overflow-wrap:anywhere}.recovery-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:16px 0}.recovery-grid code{padding:10px;border:1px dashed var(--border);border-radius:8px;text-align:center}.break-all{word-break:break-all;white-space:normal}.turnstile-wrap{margin:12px 0;min-height:65px}.btn.danger{border-color:#a44242;color:#ffb0b0;background:rgba(164,66,66,.1)}.muted{color:var(--muted)}.muted.error{color:#ff9a9a}details{margin:14px 0}summary{cursor:pointer;color:var(--mint)}

/* v12.1 Communications */
.kb-suggestions{display:grid;gap:8px;margin:10px 0 16px}.kb-suggestions>b{font-size:.85rem;color:var(--mint)}.kb-suggestions a{display:flex;justify-content:space-between;gap:12px;padding:10px 12px;border:1px solid var(--border);border-radius:10px;text-decoration:none;background:var(--surface-2)}.kb-suggestions a span{color:var(--muted);font-size:.8rem}.communication-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}

/* v12.1 Service operations */
.hours-row{display:grid;grid-template-columns:minmax(150px,1fr) 130px 130px;gap:10px;align-items:center;margin:8px 0}.holiday-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px}.holiday-grid>div{padding:10px;border:1px solid var(--border);border-radius:10px}.holiday-grid b,.holiday-grid span{display:block}.holiday-grid span{color:var(--muted);font-size:.85rem}.button-row{display:flex;gap:10px;flex-wrap:wrap}

/* v12.1 Assets */
.asset-dl{display:grid;grid-template-columns:150px 1fr;gap:8px 16px}.asset-dl dt{color:var(--muted)}.asset-dl dd{margin:0}.asset-client-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:14px;margin:20px 0}.asset-client-card{display:flex;flex-direction:column;gap:8px}.asset-client-card .btn{margin-top:auto}.asset-ticket-banner{grid-column:1/-1;display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:10px 12px;border:1px solid var(--mint);border-radius:10px;background:rgba(86,242,194,.08)}.asset-ticket-banner span{color:var(--muted);flex:1}

/* v12.1 CSAT & reporting */
.rating-field{display:flex;gap:8px;flex-wrap:wrap;border:0;padding:0;margin:16px 0}.rating-field label input{position:absolute;opacity:0}.rating-field label span{display:block;padding:10px 14px;border:1px solid var(--border);border-radius:10px;cursor:pointer}.rating-field label input:checked+span{border-color:var(--mint);background:rgba(86,242,194,.12);color:var(--mint)}.metric-row{display:flex;justify-content:space-between;gap:12px;padding:9px 0;border-bottom:1px solid var(--border)}.report-header{margin:16px 0}.report-header h2{margin-bottom:4px}


/* MYINC-INFRA-HEALTH-START */
.infra-health-grid{
 display:grid;
 grid-template-columns:repeat(4,minmax(0,1fr));
 gap:14px;
 margin:18px 0;
}
.infra-card{
 background:var(--surface);
 border:1px solid var(--line);
 border-radius:16px;
 padding:17px;
 min-width:0;
}
.infra-card .infra-label{
 display:block;
 color:var(--muted);
 font-size:10px;
 text-transform:uppercase;
 letter-spacing:.10em;
 font-weight:850;
 margin-bottom:9px;
}
.infra-card strong{
 display:block;
 font-size:23px;
 line-height:1.08;
}
.infra-card small{
 display:block;
 color:var(--muted);
 margin-top:7px;
 font-size:10px;
}
.infra-meter{
 height:7px;
 overflow:hidden;
 background:var(--surface-3);
 border-radius:999px;
 margin-top:12px;
}
.infra-meter>i{
 display:block;
 height:100%;
 width:var(--meter,0%);
 max-width:100%;
 background:var(--primary);
 border-radius:999px;
}
.infra-card.warning .infra-meter>i{background:#f8c15c}
.infra-card.critical .infra-meter>i{background:#ff6d78}
.infra-status{
 display:inline-flex;
 align-items:center;
 gap:7px;
 font-size:11px;
 font-weight:850;
}
.infra-status:before{
 content:"";
 width:8px;
 height:8px;
 border-radius:50%;
 background:var(--primary);
}
.infra-status.warning:before{background:#f8c15c}
.infra-status.critical:before{background:#ff6d78}
.infra-status.unknown:before{background:#8a9aa4}
.infra-service-grid{
 display:grid;
 grid-template-columns:repeat(3,minmax(0,1fr));
 gap:10px;
}
.infra-service{
 border:1px solid var(--line);
 border-radius:13px;
 padding:13px;
 display:flex;
 justify-content:space-between;
 gap:10px;
 align-items:center;
}
.infra-service span{
 color:var(--muted);
 font-size:11px;
}
.infra-alerts{
 display:grid;
 gap:8px;
 margin:14px 0;
}
.infra-alert{
 padding:11px 13px;
 border:1px solid rgba(248,193,92,.24);
 background:rgba(248,193,92,.05);
 border-radius:12px;
 font-size:11px;
}
.infra-summary-bar{
 display:flex;
 flex-wrap:wrap;
 gap:10px 18px;
 align-items:center;
 margin-top:13px;
 color:var(--muted);
 font-size:11px;
}
@media(max-width:1100px){
 .infra-health-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
 .infra-service-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(max-width:640px){
 .infra-health-grid,.infra-service-grid{grid-template-columns:1fr}
}
/* MYINC-INFRA-HEALTH-END */