Confirm that internet access works and Outlook does not show Working Offline or Disconnected.
Restart Outlook and check whether a large message is stuck in the Outbox.
Try Microsoft 365 webmail. If webmail works but Outlook does not, the issue is likely local to Outlook or the workstation.
Microsoft 365
Outlook is not sending or receiving email
Basic troubleshooting when Microsoft Outlook stops synchronising.
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