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Search practical Blue Chip Computers help articles for computers, Microsoft 365, email, Wi-Fi, printers, software, security, PBX phones, backups, hardware and more.
What information should I include in an IT support ticket?
Providing the right information helps a technician resolve an issue faster.
What to do when your computer freezes
Safe first steps when Windows or an application stops responding.
Why restarting your computer often fixes a problem
A restart can safely clear temporary software and memory problems.
How to troubleshoot a slow Windows computer
Basic checks when a Windows PC becomes unusually slow.
What to do when Windows is running out of disk space
Low disk space can cause slow performance and update failures.
Windows Update best practices
Keep business computers secure while reducing update problems.
Common warning signs of a server problem
Recognising symptoms that may indicate a business server outage.
What to check when a shared drive will not open
Basic checks for an unavailable company file share.
Why servers need regular maintenance
Preventative maintenance reduces downtime and security risk.
OneDrive files are not syncing
Common checks for Microsoft OneDrive synchronisation problems.
Outlook is not sending or receiving email
Basic troubleshooting when Microsoft Outlook stops synchronising.
Teams microphone or camera is not working
Quick checks for Microsoft Teams audio and video.
Why Microsoft 365 MFA is important
MFA protects Microsoft accounts even if a password is stolen.
PBX phone cannot make or receive calls
Basic checks for a desk phone that has lost service.
PBX voicemail and mailbox security
Useful guidance for business voicemail.
Poor PBX call quality or dropped calls
Information that helps diagnose VoIP audio problems.
Ethernet or Wi-Fi: which should I use?
When a wired network connection is preferable.
Why office Wi-Fi may be slow
Common causes of poor wireless speed and reliability.
Wi-Fi is connected but there is no internet
Determine whether the issue is the device, Wi-Fi or internet service.
How to create a strong password
Practical password guidance for business accounts.
How to recognise a phishing email
Warning signs that an email may be fraudulent or malicious.
What to do if you receive an unexpected MFA prompt
An unexpected authentication request may indicate attempted account compromise.
Cloud sync is not the same as backup
Why synchronisation alone may not provide complete data protection.
Why backups are essential for business data
Backups protect against deletion, hardware failure and ransomware.
Microsoft 365 shared mailbox basics
How a shared mailbox differs from a personal mailbox.
What to do when an email attachment is too large
Use approved file sharing rather than repeatedly emailing very large files.
How to safely clear a printer paper jam
Basic precautions when removing jammed paper.
Printer shows Offline
Basic checks when Windows cannot communicate with a printer.